Help

Returns

If a piece arrives broken, incomplete, or clearly not what you ordered, we'll reprint it. Photograph the issue and email us within 7 days of delivery, with your order number.

Change-of-mind returns are possible on unused ready-made pieces in the original packing, also within 7 days. You cover return shipping; we refund the product amount, not the outbound courier fee.

We don't take back: - Custom prints made from your file, if they match the quote you approved. - Modeled-from-scratch work after you've signed off the design. - Used bath pieces (soap dishes) or anything that's been washed or soiled.

That's the whole policy. No restocking riddle. If we're at fault, we make it right.

Refund Processing & Timelines

Once your return or cancellation is inspected and approved, your refund will be processed immediately. The refund amount will be credited back to your original mode of payment (Bank Account, UPI, or Credit/Debit Card via Razorpay) within 5 to 7 business days, depending on your bank's processing cycle.

For Cash on Delivery (COD) orders, refunds are processed via direct NEFT / IMPS bank transfer or UPI ID once bank account details are verified with our support team.

Cancellations

Orders can be cancelled before they enter the "printing" or "processing" phase. Since 3D printing is a manufacturing process tailored to each order, once printing has begun, the order cannot be cancelled. Custom modeling orders can be cancelled before design modeling begins. To request a cancellation, please email us at prynth07@gmail.com with your Order Number (PRY-…) immediately.